Industrial Sales and Service Professional
2 weeks ago
TalentSphere Staffing Solutions is partnering with a leading industrial air filtration manufacturer to fill a Field Sales Technician position. This role covers an Alberta and BC territory, primarily based in Alberta.
Job Summary:This individual will be responsible for providing technical support and service to customers after product sales, coordinating installation tasks, and sourcing materials. They will also conduct preventative maintenance inspections, repairs, and parts sales for existing installations. Strong problem-solving skills and excellent verbal and written communication skills are essential.
Key Responsibilities:- Sales Promotion: Actively promote the sale of replacement parts, recommended spare parts, and preventative maintenance services to customers.
- Equipment Troubleshooting: Develop the ability to troubleshoot equipment issues and perform repairs where possible, or escalate issues to the appropriate team member for swift resolution.
- Manufacturing Problem Solving: Contribute to identifying and resolving challenges in the production process.
- Field Service and Maintenance: Perform onsite tasks such as preventative maintenance, assembly, and repairs. Collaborate with contractors for large-scale installations, retrofits, and services related to industrial ventilation systems.
- Service Reporting: Provide detailed reports after each service, including descriptions of tasks completed, parts used, time spent, travel distance, customer interactions, and purchase order details to ensure prompt invoicing.
- Emergency Service Support: Assist customers with urgent service requests when equipment is down, including providing estimates, coordinating parts delivery, and ensuring quick resolution.
- Customer Complaint Coordination: Help manage customer complaints by working with the appropriate department to resolve issues fairly and quickly.
- Airflow Measurements and System Balancing: Learn to measure airflow and make adjustments to ensure the system is working according to design specifications. Training will be provided to develop these skills.
The position involves Monday to Friday work, with 70-80% travel covering Alberta and British Columbia. The compensation package includes a competitive salary, commissions, pension plan, and comprehensive benefits.
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