Guest Services Representative

2 weeks ago


NiagaraontheLake, Ontario, Canada Vintage Hotels Full time
Job Title: Guest Services Agent

We are seeking a highly motivated and customer-focused Guest Services Agent to join our team at Vintage Hotels. As a Guest Services Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:
  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Provide information on hotel facilities and services
  • Assist guests with special needs
  • Provide customer service
Requirements:
  • No degree, certificate or diploma required
  • 1 year to less than 2 years of experience in the hospitality industry
  • Criminal record check
What We Offer:
  • Dental plan
  • Disability benefits
  • Life insurance
  • Night shift premium
  • Registered Retirement Savings Plan (RRSP)
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • Paid time off (volunteering or personal days)
  • Team building opportunities
  • Parking available
  • Wellness program
Work Environment:

Our hotel is a dynamic and fast-paced environment where no two days are the same. As a Guest Services Agent, you will be working in a team-oriented environment, providing exceptional service to our guests and supporting your colleagues to ensure a seamless guest experience.



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