Director of Partner Success

1 month ago

Toronto, Ontario, Canada APOLLO Full time

About APOLLO

APOLLO is a leading digital-first insurance company in Canada, offering a wide range of insurance products for tenants and small businesses. Our platform was launched in 2019 and has since become the largest selection of insurance for Canadian customers.

We are a team of empowered and driven individuals who are passionate about building a great company and disrupting the $5 trillion global insurance industry.

This role offers a unique opportunity for the right candidate to make a significant impact and work alongside a tight-knit, energized team focused on innovation.

Why APOLLO

We're proud to have won multiple awards, including Insurance Business Canada's 5-Star Professional Liability Award 2022, Top Insurance Employer 2022 & 2021, Digital Innovator of the Year 202, ICTA's 2021 Technology Award, and LinkedIn's Top Startups 2021.

The Role

APOLLO is seeking an experienced Partner Success/Development Leader to establish and manage partner engagement channels, monitor performance, and measure results. The ideal candidate will have exceptional relationship management skills, finding opportunities to optimize partnership networks and drive growth.

Responsibilities:

  • Onboard new partners by conducting kick-off sessions, managing the implementation process, success planning, and training of partner representatives on APOLLO products and programs.
  • Conduct partner adoption check-ins and quarterly business reviews to provide feedback on insurance compliance, identify opportunities, and align on strategy and partner expectations to APOLLO's strategies.
  • Identify opportunities to use APOLLO Partner Portal to add value and create revenue opportunities with partners.
  • Nurture partner relationships through continual monitoring of key metrics and indicators to ensure health of partner account and pinpoint opportunities or gaps to insurance compliance and APOLLO penetration.
  • Increase partner penetration and enablement through additional APOLLO product offerings, ensuring full portfolio integration.
  • Continually monitor for liability claims, and ensure strong internal alignment on claims status and handling.
  • Proactively communicate with partners and tenants when large losses or local catastrophes occur.
  • Manage and resolve complaints promptly and efficiently, taking a proactive approach to address issues before they escalate.
  • Continual monitoring of key metrics and indicators to ensure health of partner account and work with partner to address and resolve any performance issues.
  • Gain efficiencies through continual process improvement and automation opportunities.
  • Implement Customer Health Score functionality and monitoring.
  • Other duties as assigned.

Skills & Qualifications:

  • Minimum 6 to 8+ years in customer engagement/success function - preferably working with large partner networks and experience in enterprise software (B2B).
  • Passion for customer engagement with demonstrated relationship & customer penetration skills (e.g. lead generation opportunities, relationship building, strong communication, solution identification).
  • Experience with the use of CRM software (Hubspot would be an asset).
  • Comfortable with ambiguity, working in a fast-paced environment and selling through various communication methods including phone, email, zoom, and in person.
  • Ability to interact with a partner's executives and demonstrate strategic understanding of business needs.
  • Motivated, driven, with a self-starter attitude.
  • Attention to detail and organization a must.
  • A courageous, adventurous, candid individual who has a high sense of integrity and a strong desire to win.
  • Prior experience in eCommerce and DTC marketing is highly preferred.
  • Collaborative team player.
  • Minimum relevant post-secondary degree/diploma.

This role is remote with a requirement to attend industry events/conferences, team meetings, and partnership meetings.

The APOLLO values: Courage, Adventure, Integrity, Candor, and Desire.

APOLLO believes in a team approach where all members have equal opportunity to voice ideas to advance the agenda of the Company and its clients. Working well in a team, taking initiative, and possessing a desire for greatness is important. If your values align with ours, you'll fit right in.

Benefits & Perks:

  • Competitive salary & bonus.
  • Development programs & licensing support.
  • Remote-first culture.
  • Company social events.
  • Extended Medical, Dental, and Vision care.
  • Monthly Wellness Program.
  • Autonomy, growth, and the ability to make an impact.
  • Community volunteer days.

APOLLO is an equal opportunity employer. We celebrate and embrace our diverse, inclusive work environment and welcome members of all backgrounds and perspectives to apply. We're committed to developing and maintaining a culture rooted in our core values, that is supportive and respectful of all backgrounds and perspectives.

APOLLO is committed to providing an accommodating recruitment process. If you require any accommodation, please email us at careers@apollocover.com and we'll work with you to meet your accessibility needs.

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