Director of Partner Success

4 weeks ago

Old Toronto, Ontario, Canada APOLLO Full time
About APOLLO

APOLLO is Canada's largest digital-first insurance company, revolutionizing the industry with its innovative platform launched in 2019. Our mission is to provide the largest selection of insurance for Canadian tenants and small businesses, streamlining the process and offering immediate digital fulfillment.

Job Description

We're seeking an experienced Partner Success/Development Leader to join our team. As a key member of our organization, you will be responsible for establishing and managing Partner engagement channels, monitoring performance, and measuring results. The ideal candidate will possess exceptional relationship management skills, finding opportunities to optimize partnership networks and driving growth.

Key Responsibilities
  • Onboard new partners by conducting kick-off sessions, managing the implementation process, success planning, and training of partner representatives on APOLLO products and programs.
  • Nurture partner relationships through continual monitoring of key metrics and indicators to ensure the health of partner accounts and pinpoint opportunities or gaps to insurance compliance and APOLLO penetration.
  • Continually monitor for liability claims, and ensure strong internal alignment on claims status and handling.
  • Proactively communicate with partners and tenants when large losses or local catastrophes occur.
  • Manage and resolve complaints promptly and efficiently, taking a proactive approach to address issues before they escalate.
  • Continual monitoring of key metrics and indicators to ensure the health of partner accounts and work with partners to address and resolve any performance issues.
  • Gain efficiencies through continual process improvement and automation opportunities.
  • Implement Customer Health Score functionality and monitoring.
Requirements
  • Minimum 6 to 8+ years in customer engagement/success function - preferably working with large partner networks and experience in enterprise software (B2B).
  • Passion for customer engagement with demonstrated relationship & customer penetration skills (e.g. lead generation opportunities, relationship building, strong communication, solution identification).
  • Experience with the use of CRM software (Hubspot would be an asset).
  • Comfortable with ambiguity, working in a fast-paced environment and selling through various communication methods including phone, email, zoom, and in person.
  • Ability to interact with a partner's executives and demonstrate strategic understanding of business needs.
What We Offer
  • Remote-first culture.
  • Development programs & licensing support.
  • Remote work opportunities.
  • Company social events.
  • Extended Medical, Dental and Vision care.
  • Community volunteer days.

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