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Retail and Outlets Manager

2 months ago

Kananaskis Improvement District, Canada Pomeroy Lodging LP Full time

Job Title: Retail and Outlets Manager

Location: Kananaskis Mountain Lodge, AB

Job Summary:

We are seeking a dynamic and experienced Retail and Outlets Manager to join our team at the Kananaskis Mountain Lodge. As a key member of our management team, you will be responsible for overseeing the daily operations of our retail store and Market cafe, focusing on sales, customer service, and efficiency.

Key Responsibilities:

  • Manage shop inventory to ensure it is well-stocked and organized
  • Assist in purchasing decisions, monitor inventory levels and reorder merchandise as needed
  • Hire, train, and supervise staff members
  • Enforce procedures and policies, ensuring compliance
  • Foster a positive work environment and motivate the team for optimal performance
  • Oversee day-to-day store operations to ensure efficiency
  • Uphold industry and company standards for guest service and consistency
  • Collaborate with other departments to facilitate communication and teamwork
  • Ensure compliance with food safety regulations and standards
  • Manage daily payroll and labor costs
  • Create incentive programs to motivate employees and drive sales
  • Address customer inquiries, concerns, and complaints promptly and effectively
  • Lead by example in providing excellent customer service
  • Cultivate a consistent service culture focused on customer satisfaction

Requirements:

  • Proven supervisory or managerial experience in Retail or F&B
  • Strong decision-making skills in fast-paced environments
  • Track record of achieving sales targets and analyzing data
  • Proficiency in financial transactions and excellent communication skills
  • Drive to succeed and work independently
  • Exceptional organizational skills and ability to handle multiple tasks under pressure

Perks:

  • Personal days: 5 per year after 90 days of continued full-time employment
  • Food and Beverage discounts at ALL 6 of our dining outlets
  • Growth and development opportunities, both personal and professional
  • Onsite staff accommodations which include a residence convenience store and employee gym
  • One meal per day in our employee cafeteria (taxable benefit)
  • Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
  • Shuttle access to Calgary and Canmore
  • Health and Wellness benefits (some restrictions may apply)
  • Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
  • Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
  • Discounted access to our Nordic Spa
  • Discounted Ski Pass and Golf rates
  • Kananaskis Park Pass

About Us:

Kananaskis Mountain Lodge is a unique and exciting work environment that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. If you're a versatile, results-driven individual passionate about Retail and F&B, and possess the skills to excel in this role, we encourage you to apply.