Restaurant Operations Manager

4 weeks ago


Fraser Lake, Canada WONG'S HOTEL & RESTAURANT LTD. Full time
Restaurant Operations Manager Job Description

At Wong\u0027s Hotel & Restaurant Ltd., we are seeking a highly skilled Restaurant Operations Manager to oversee the daily operations of our restaurant. The ideal candidate will have a strong background in food service management and be able to lead a team of staff to deliver exceptional customer service.

Key Responsibilities:
  • Set staff work schedules and ensure adequate staffing levels to meet customer demand
  • Supervise staff and provide guidance on customer service and food preparation
  • Train staff on new procedures and policies
  • Determine the type of services to be offered and implement operational procedures
  • Enforce provincial/territorial liquor legislation and regulations
  • Organize and maintain inventory of food and supplies
  • Ensure health and safety regulations are followed
  • Negotiate arrangements with suppliers for food and other supplies
  • Negotiate with clients for catering or use of facilities
  • Participate in marketing plans and implementation
  • Address customers\u0027 complaints or concerns
  • Provide customer service and resolve issues in a timely manner
  • Plan, organize, direct, control and evaluate daily operations
Requirements:
  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in a food service management role
  • Excellent communication and leadership skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to multitask
  • Reliability and dependability
  • Team player with excellent interpersonal skills
Work Environment:
  • Fast-paced environment with a focus on customer service
  • Work under pressure to meet customer demand
  • Attention to detail and ability to multitask
Personal Suitability:
  • Accurate and reliable
  • Client-focused and results-driven
  • Dependable and efficient
  • Excellent oral communication and interpersonal skills
  • Flexible and adaptable
  • Organized and able to prioritize tasks
  • Reliable and trustworthy
  • Team player with excellent interpersonal skills


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