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Technical Support Specialist

2 months ago

Calgary, Alberta, Canada AXE IT CONSULTING INC. Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at AXE IT CONSULTING INC. The ideal candidate will have a strong background in providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Provide technical support to users via phone, email, or in-person
  • Research and implement solutions to technical issues using technical manuals and other resources
  • Collaborate with other technical support analysts to resolve complex issues
  • Develop and maintain a knowledge base of common issues and solutions
  • Provide training and guidance to users on computer systems and software
Requirements
  • Bachelor's degree or equivalent experience
  • 1 year to less than 2 years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
Benefits
  • Health care plan
  • Permanent employment
  • 40 hours per week