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Technical Support Specialist

1 month ago

Calgary, Alberta, Canada TRANSTECHWORLD LTD. Full time
Job Title: Technical Support Specialist

At Transtechworld Ltd., we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers and employees.

Key Responsibilities:
  • Respond to technical inquiries and resolve issues related to computer hardware and software.
  • Provide technical guidance and support to customers and employees via phone, email, or in-person.
  • Collaborate with internal teams to resolve technical issues and improve overall system performance.
  • Develop and maintain technical documentation and knowledge base articles.
  • Participate in the design and implementation of technical solutions to improve customer experience.
Requirements:
  • 1-2 years of experience in a technical support role.
  • Strong knowledge of computer hardware and software.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
Language:

English

Work Hours:

40 hours per week