Technical Support Specialist

2 months ago


Calgary, Alberta, Canada Canadian Petroleum Center Inc Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at Canadian Petroleum Center Inc.

Job Summary:

The Technical Support Specialist will provide technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues.

Key Responsibilities:
  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Requirements:
  • 1 year to less than 2 years of experience in a technical support role.
  • Permanent employment.
  • English as the primary language of work.
  • 35 hours per week.


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