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Hotel Receptionist

1 month ago

Maple Creek, Saskatchewan, Canada Maple Creek Motor Inn Full time
Hotel Front Desk Clerk Job Description

We are seeking a detail-oriented and customer-focused Hotel Front Desk Clerk to join our team at Maple Creek Motor Inn.

Key Responsibilities:
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Room Management: Take, cancel, and change room reservations as needed.
  • Inventory Management: Maintain an accurate inventory of vacancies, reservations, and room assignments.
  • Communication: Answer telephone calls and relay messages to guests and staff.
  • Customer Service: Provide exceptional customer service to guests and respond to their needs in a timely manner.
Personal Qualities:
  • Client Focus: Demonstrate a strong client focus and provide excellent service to guests.
  • Interpersonal Skills: Possess efficient interpersonal skills and work effectively with guests and staff.
  • Work Term: This is a permanent position with a regular schedule of 30-40 hours per week.
  • Work Language: English is the primary language spoken in this role.