Hotel Receptionist

4 weeks ago


Dawson Creek, Canada BC LTD DBA Holiday Inn Express & Suites Full time
Job Summary

We are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at BC LTD DBA Holiday Inn Express & Suites. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.

Key Responsibilities
  • Guest Registration: Register arriving guests and assign rooms in a timely and efficient manner.
  • Conflict Resolution: Resolve complaints and claims in a professional and courteous manner.
  • Room Management: Process group arrivals and departures, take, cancel and change room reservations, and maintain an inventory of vacancies, reservations and room assignments.
  • Guest Services: Provide information on hotel facilities and services, answer telephone and relay telephone calls and messages, and assist clients/guests with special needs.
  • Customer Service: Provide exceptional customer service, ensuring a high level of satisfaction and loyalty among our guests.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: Experience an asset.
  • Work Setting: Hotel, motel, resort.
  • Personal Suitability: Client focus, team player, work term: permanent, work language: English, hours: 35 hours per week.

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