Senior Datacenter Inventory Specialist

1 month ago

Toronto, Ontario, Canada Microsoft Full time
Job Summary

We are seeking a highly skilled and experienced Datacenter Inventory Specialist to join our team at Microsoft. As a key member of our Datacenter Operations team, you will be responsible for ensuring the accuracy and integrity of our inventory balances, as well as providing technical support and guidance to our team of technicians.

Responsibilities
  • Manage and coordinate daily safety topic huddles and ensure team compliance with safety standards.
  • Prioritize and assign ticketed work to Data Center Inventory and Asset Technicians, leveraging process knowledge and technical skills to resolve escalations and clear blocking issues.
  • Provide technical support and guidance to a team of technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
  • Maintain focus on optimizing resources and improving quality, articulating the impact of work performed within the Data Center to technicians and seeking information about the underlying needs of customers.
  • Ensure teams maintain and perform steps required to keep the inventory balance accurate, prioritizing ticketing queues and working to resolve escalations and clear blocking issues.
  • Act as the Subject Matter Expert on Return Merchandise Authorization (RMA) warranty process, ensuring teams process failed vendor hardware devices using online/other tools and processes RMAs as needed.
  • Ensure team is following all processes and procedures for Data Bearing Device (DBD) destruction, managing schedule and performing DBD destruction as necessary.
  • Create execution plans to improve satisfaction and performance within an area or organization-level group, identifying and resolving delivery and execution road blocks.
  • Serve as subject matter expert and model compliance to less experienced team members, seeking out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
Requirements
  • High School Diploma AND 2+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field OR equivalent experience.
  • 3+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation OR equivalent experience.
Benefits
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect
About Microsoft

Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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