Senior Datacenter Inventory Specialist

4 weeks ago

Toronto, Ontario, Canada Microsoft Full time
Job Summary

We are seeking a highly skilled and experienced Datacenter Inventory Specialist to join our team at Microsoft. As a key member of our Datacenter Operations team, you will be responsible for ensuring the accuracy and integrity of our inventory balances, as well as providing technical support and guidance to our team of technicians.

Responsibilities
  • Manage and coordinate daily safety topic huddles and ensure team compliance with safety standards.
  • Prioritize and assign ticketed work to Data Center Inventory and Asset Technicians, leveraging process knowledge and technical skills to resolve escalations and clear blocking issues.
  • Provide technical support and task-specific guidance to technicians responsible for preparing and executing incoming/outgoing deliveries and documenting inbound/outbound packages.
  • Maintain focus on optimizing resources and improving quality, articulating the impact of work performed within the Data Center to technicians and seeking information about the underlying needs of customers.
  • Ensure teams maintain and perform steps required to keep the inventory balance accurate, prioritizing ticketing queues and working to resolve escalations and clear blocking issues.
  • Act as the Subject Matter Expert on Return Merchandise Authorization (RMA) warranty process, ensuring teams process failed vendor hardware devices using online/other tools and processes RMAs as needed.
  • Ensure team is following all processes and procedures for Data Bearing Device (DBD) destruction, managing schedule and performing DBD destruction as necessary.
  • Create execution plans to improve satisfaction and performance within an area or organization-level group, identifying and resolving delivery and execution roadblocks.
  • Serve as subject matter expert and model compliance to less experienced team members, seeking out opportunities to contribute to workstreams and evolve existing workstream processes, services, and solutions toward greater simplification and automation.
Requirements
  • High School Diploma AND 2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field.
  • 3+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation.
What We Offer
  • Industry leading healthcare
  • Educational resources
  • Discounts on products and services
  • Savings and investments
  • Maternity and paternity leave
  • Generous time away
  • Giving programs
  • Opportunities to network and connect
How to Apply

Please submit your application by July 5, 2024. We look forward to hearing from you

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