Enterprise Customer Success Partner
1 month ago
At SAP, we're seeking an experienced Enterprise Customer Success Partner to join our team in Canada. As a key member of our customer success team, you will be responsible for driving customer transformation, value realization, and successful business outcomes.
Key Responsibilities:- Coordinate the SAP value proposition across the account team, including mapping business cases to solution capabilities, prioritizing customer requirements, and creating implementation strategies with partners.
- Orchestrate business outcome-based roadmaps with both short and long-term focus.
- Facilitate creation of a success plan and an adoption plan.
- Provide support for Operational Readiness.
- Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.
- Function as the ERP focal point during customer transformation.
- Advise and align with our customers to Industry best practices.
- Experience with Enterprise Level software organizations.
- Strong understanding around business architecture which could include Solution Management, Sales, Presales, Adoption/Consumption, Consulting, Operational or Business Development roles.
- Knowledge of Cloud, Hosted Services, SAAS/PAAS/IAAS models and cloud-based commerce/business models and networks.
- Experience advising complex, global transformations and driving customer outcomes, renewals, and expansions.
- Knowledge of SAP's offerings.
- Experience with business/financial case analysis and creation.
- Experience with business and IT alignment in large businesses, large business (account) management, account engagement design and facilitation.
- Experience in a complex, matrixed environment.
- Record of building strong customer relationships.
- Strong industry experience within Oil and Gas (Energy) and/or Mining.
- Fluency in English, any other language an asset.
- Fluency in the language of local markets desirable.
- Education Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.
We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. If you're passionate about driving customer success and have the skills and experience to succeed in this role, we encourage you to apply.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
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