Customer Success Portfolio Manager
1 week ago
Delivering Lasting Customer Value
We are seeking a seasoned Senior Customer Success Manager to join our team at Q2. This individual will be responsible for stewarding the success of a small portfolio of global financial institutions across their entire Q2 journey.
About the Role
- Maintain strong, multi-level relationships with customers and internal partners to ensure a deep understanding of customers' business goals and align Q2 innovations accordingly.
- Serve as a trusted source of information and guidance, ensuring valuable outcomes are consistently delivered to our customers.
- Build a portfolio of lifelong customers that advocate for deep and expanded usage of Q2 solutions.
A Typical Day
- Build executive relationships and navigate complex org structures effectively.
- Provide insightful recommendations based on customer feedback and industry knowledge to improve our solutions for global FIs.
- Maintain and expand relationships with technology and industry peers for continuous learning.
- Communicate confidently and serve as a trusted partner.
- Develop a consulting mindset to understand customers' needs and provide solutions.
- Apply a keen sense of people's needs, present and anticipated.
- Connect with empathy and a genuine desire to help.
- Lead with strategy and inclusivity.
- Demonstrate strategic and analytical thinking and decision-making skills.
- Formulate success plans, iterate, and ensure delivery on commitments.
- Collaborate with teams and customers to build and deliver meaningful outcomes.
- Provide a depth and breadth of experience in financial services and/or banking technology.
- Apply a track record of creating value and expanding relationships with long-term clients.
- Share best practices with other team members.
Requirements and Qualifications
- Typically requires a Bachelor's degree and a minimum of 12 years of related experience; or an advanced degree with 8+ years of experience; or equivalent related work experience.
- Extensive experience working in commercial banking and/or financial services consulting roles, directing complex customer relationships.
- Digital banking technology and/or strategy experience preferred.
- Proven ability to work effectively remotely and willingness to travel as needed.
Benefits
- Hybrid Work Opportunities
- Flexible Time Off
- Career Development & Mentoring Programs
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Community Volunteering & Company Philanthropy Programs
- Employee Peer Recognition Programs – 'You Earned it'
Estimated Salary Range: $120,000 - $150,000 per year
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