"Technical Consultant II: Knowledge Base Specialist"

5 days ago

Montreal, Quebec, Canada Intact Financial Corporation Full time
About the Role

We are seeking an experienced Technical Consultant II to join our growing HRdirect team. In this newly created role, you will be responsible for creating, organizing, managing, and maintaining our Knowledge base and Help Articles in Workday related to HRdirect processes, procedures, and policies.

Key Responsibilities


  • Collaborate with the HRdirect Senior Consultant to ensure that operating procedures and processes are adequately documented and kept up to date.
  • Work closely with the HRdirect Senior Consultant on making sure our Knowledge base plan for changes and modifications is followed and reviewed.
  • Main point of contact in maintaining the quality and usability of the Knowledge Base.
  • Approve Knowledge base articles submitted for modifications from the HRdirect Technical Consultants.
  • Participate in the transformation of Knowledge base articles to Help Articles.
  • Collaborate with HR expertise teams on all aspects related to knowledge base and help articles.
  • Provide training and support to our team and other HR expertise team on Help Articles and Knowledge base standards and procedures.
  • Identify opportunities for process improvements, automation, and efficiency gains.


Requirements


  • University degree in human resources, administration, or any combination of training and experience deemed relevant for the role.
  • 3 to 5 years of experience in a similar position.
  • Experience as a technical consultant or in an HR Service Center – an asset.
  • Strong knowledge of HR policies, programs, and payroll.
  • Solid analytical skills and technical comprehension.
  • Able to multitask and thrive in a fast-paced environment.
  • Outstanding verbal and written communication skills in both French and English.


What We Offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:


  • A financial rewards program that recognizes your success.
  • An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased.
  • An extensive flex pension and benefits package, with access to virtual healthcare.
  • Flexible work arrangements.
  • Possibility to purchase up to 5 extra days off per year.
  • An annual wellness account that promotes an active and healthy lifestyle.
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues.
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs.
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships, and provide development opportunities.
  • Inspiring leaders and colleagues who will lift you up and help you grow.
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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