Administrative Expert and Process Improvement Specialist
10 hours ago
We are seeking an experienced Administrative Expert and Process Improvement Specialist to join our team at Johnston Group Inc. in Winnipeg, MB.
As a key member of our administration team, you will play a vital role in shaping our team's success by providing expert training and mentorship.
Key Responsibilities:- Develop and deliver comprehensive training programs on administrative processes for Maximum Benefit Administration.
- Provide ongoing mentorship and coaching to new trainees and experienced team members, ensuring they have the skills and knowledge needed to excel.
- Design, update, and maintain high-quality training materials, including manuals, checklists, and guides.
- Support and guide team members on administrative work during peak periods or when additional support is required.
- Conduct quality assurance reviews, identify areas for improvement, and provide feedback and recommendations to team members.
- Collaborate with the Supervisor to report findings, highlight trends, and discuss potential training needs.
- 3 years of experience as a Trainer with expertise in administrative processes.
- Exceptional ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously without compromising quality or performance.
- Excellent oral and written communication skills, with the ability to work closely with team members and self-motivated to work independently when required.
- Detail-oriented and well-developed analytical skills, with proficiency in Microsoft Office Programs (Word, Excel, PowerPoint, etc.) to create reports, documents, and presentations, and maintain training materials.
- A competitive salary range of $60,000 - $80,000 per year, depending on experience.
- A hybrid working model based out of our Winnipeg, MB office, with three days or more in-office days per week.
- The opportunity to work in a dynamic and collaborative environment, shaping our team's success and delivering exceptional service.
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Administrative Process Expert
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Administrative Process Expert
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