Administrative Process Expert
5 days ago
We are seeking an experienced Administrative Process Expert to join our team at Johnston Group Inc. in Winnipeg, MB. This is a full-time position with a competitive salary of $65,000 - $80,000 per year, depending on experience.
About the RoleAs an Administrative Process Expert, you will be responsible for training and mentoring administrative staff, developing and maintaining training materials, and providing direct support to ensure smooth operations during peak times or when additional support is required.
Duties and Responsibilities- Conduct training sessions for administrative processes and provide ongoing mentorship to new trainees and experienced staff;
- Develop, update, and maintain training materials, including manuals, checklists, and guides;
- Field questions from the team and provide guidance as needed;
- Support administration work during peak times or when additional support is required;
- Perform quality assurance reviews on the work of trainees and existing staff, track and document errors and quality trends, and provide feedback and recommendations for improvement;
- Meet with the Supervisor to report findings, highlight trends, and discuss potential training needs;
- Provide real-time feedback to team members, identifying areas for improvement and recognizing achievements;
- Identify business process improvements and suggest ways to streamline or enhance procedures.
- 3 years of experience in a Trainer position;
- Exceptional ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously without compromising quality or performance;
- Demonstrated excellent oral and written communication skills;
- Ability to work closely on a one-on-one basis, in a team environment and self-motivated to work independently when required;
- Detail oriented and well-developed analytical skills;
- Open to feedback and willing to make changes based on input from supervisors, peers, or team members in order to continuously improve performance and efficiency;
- Proficient in Microsoft Office Programs (Word, Excel, PowerPoint, etc.) to create reports, documents, and presentations, and maintain training materials.
A hybrid working model with three days or more in-office days per week, opportunities for professional growth and development, and a collaborative work environment.
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