Care Support Specialist

1 month ago

Saint Stephen, Canada Kindred Home Care Full time

About Kindred Home Care

We are a company that provides short and long term home support services, and respite care to individuals and families in the areas of personal care, activities of daily living, companionship, medication reminders, end of life care and home management.

Role Overview

The Care Support role is an entry-level position that plays a supporting role to members of the broader Kindred Home Care Team. As a Care Support, you will function as the hub of communication, supporting our caregivers, clients and their families.

Key Responsibilities

  • Coordinate service delivery and daily scheduling support on urgent coverage needs
  • Communicate effectively with staff, clients and families on schedule challenges
  • Answer a high volume of phone calls, emails and system tasks
  • Provide general administrative support and data entry
  • Establish genuine connections with caregivers, clients and regional teams
  • Maintain accurate schedules and caregiver availability records
  • Provide clarity and identify potential risks

Requirements

  • Comfort with technology
  • Excellent critical thinking, organizational and problem-solving skills
  • Effective relationship-building skills, outstanding communication and interpersonal skills
  • The ability to think quickly and re-prioritize tasks in an ever-changing environment
  • Experience in scheduling would be considered an asset
  • Experience with Salesforce would be considered an asset
  • Ability to work from home with minimal supervision
  • Positive, flexible and reliable

Working Hours

The Care Support role provides support for our 24/7 operations and will share the responsibility of weekend and holiday coverage through pre-booked scheduled shifts and on-call support.

What We Offer

We are a company that values diversity, equity and inclusion. We are committed to creating a culture of individuals who are real, joyful and engaged. We are constantly looking to pursue growth and see challenges as opportunities.

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