Customer Service Representative

2 weeks ago

Amherst, Canada Emmerson Packaging Full time

Job Summary:

As a key member of the Customer Service team at Emmerson Packaging, you will play a vital role in delivering exceptional customer experiences. Your friendly and efficient approach will create a warm and welcoming atmosphere for visitors and callers alike.

Key Responsibilities:

  • Provide exceptional customer service and support to internal and external stakeholders.
  • Manage visitor records and ensure a smooth arrival experience.
  • Respond to incoming calls and route them to the appropriate department or person.
  • Perform various administrative tasks, including mail distribution and preparation of outgoing packages.
  • Assist with office stationery and business card ordering, as well as support the Purchaser as needed.
  • Act as a point of contact for employees participating in company social events and programs.

Requirements:

  • Undergraduate degree.
  • Two years' experience working in a related field.

What We Offer:

  • Competitive wages.
  • Comprehensive health and dental benefits.
  • Defined contribution pension plan.
  • Profit Sharing program.
  • Training and development support.
  • On-site gym and cafeteria.
  • A dynamic and supportive team environment.

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