Customer Service Representative

3 months ago

Amherst, Canada IMP Group Full time

**Customer Service Representative**:
With more than 50 years of Aerospace industry experience, IMP Aerostructures, an Operating Unit of IMP Aerospace and Defence, is a leader in the Aerospace industry providing top quality, structural components and assemblies to clients such as Bombardier, Bell Helicopter, Boeing, Spirit Aerosystems and Lockheed. Located in the quaint town of Amherst, NS, just a short trip from Moncton, NB, you’ll enjoy a lifestyle that offers all of the amenities of big city living in a rural setting. Recognized as one of Canada’s Best Managed Companies, IMP Group takes enormous pride in the diligence and hard work its employee groups provide. Known for providing its employees with a supportive and challenging atmosphere, fostering growth and personal development, IMP Aerostructures has an immediate opening for a motivated individual to join its winning team

**Position Overview**:
With the primary purpose of providing customers with exemplary customer service, with the objective of meeting customer scorecard requirements, Customer Service Representatives (CSR) will provide customers with the applicable information requested by the customer. In addition, the CSR’s responsibilities would include the administration of Customer Contracts as it relates to implementation, updating and general compliance to contract requirements.

**What You Will Do**:

- Be the primary point of contact between customers and Company, with the objective of meeting customer scorecard requirements as well as updating customers on production issues in a timely manner.
- Manage ‘on-loads’ and ‘off-loads’ of products, including the development of build plans, project plans, organization of meetings.
- Coordinate implementation of engineering changes including planning, tooling, FAI and subcontract by monitoring progress and coordinating with the appropriate departments.
- Monitor and take action on production issues that require customer coordination such as clarifications, stop work orders, expedite fees, held for “H”, etc. Maintain action log report.
- Perform and administer contract review. Request purchase order changes and provide customer status reports to the customer by various methods.
- Maintain list of all parts on contract in ERP system catalog including price and quoted lead time.
- Review all Finish Goods Inventory for obsolescence and pursue actions to sell or remove it.
- Participate in Continuous Improvement, Lean and 8S activities in your area.

**What You Will Bring**:

- Post-secondary education in Business Diploma or related experience
- Strong understanding of MRP, Forecasting, Inventory Planning, Kanban and Supply Chain
- Excellent interpersonal skills
- Proven customer service skills and the ability to build customer relationships through a solutions-based approach
- Able to work collaboratively within a multi-disciplined team
- Strong oral and written communication skills with demonstrated leadership skills.
- Strong organizational skills, and the ability to prioritize workload and meet tight deadlines
- Completion of Global Harmonized System (WHMIS) course.
- **Must be eligible to meet the requirements for Canadian Controlled Goods Program (CGP) and the Canadian Security Clearances.**:

- Knowledge of processes, products and equipment and ability to read blueprints and engineering documentation will be considered an asset.

**What We Will Do For You**:

- All of IMP's benefits become effective on your first day of work, regardless of your position.
- We offer a comprehensive Benefits Package, including RSP Program, Tuition Reimbursement Program, Long Service Awards, Volunteer Grant Program, Scholarship Program, and more

Applications for the above position will be accepted until the position has been filled. We thank all applicants for their interest; however only individuals selected for an interview will be notified.

**IMP AEROSTRUCTURES IS COMMITTED TO EMPLOYMENT EQUITY**
- Our goal is to be a diverse workforce that is representative at all job levels. We welcome applicants from Aboriginal people, visible minority groups, persons with disabilities and women in occupations of positions where they are under-represented. If you are a member of one of the equity groups, you are encouraged to self identify on either your cover letter or resume_

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