Customer Service Representative

3 weeks ago


Amherst, Canada Super 8 Hotel Amherst Full time

Job Title: Customer Service Representative

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Super 8 Hotel Amherst. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities:

  • Register arriving guests and assign rooms
  • Process group arrivals and departures
  • Take, cancel and change room reservations
  • Provide information on hotel facilities and services
  • Provide general information about points of interest in the area
  • Exchange foreign currency
  • Process guests' departures, calculate charges and receive payments
  • Balance cash and complete balance sheets, cash reports and related forms
  • Maintain an inventory of vacancies, reservations and room assignments
  • Follow emergency and safety procedures
  • Clerical duties (i.e. faxing, filing, photocopying)
  • Answer telephone and relay telephone calls and messages
  • Assist clients/guests with special needs
  • Contact customers to deliver requested wakeup calls
  • Perform light housekeeping and cleaning duties
  • Provide customer service
  • Work with minimal supervision

Requirements:

  • Secondary (high) school graduation certificate
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
  • Ability to work with minimal supervision

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment


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