Customer Experience Specialist

4 days ago

Vaughan, Ontario, Canada Rivian Full time
About Rivian

Rivian is a pioneering electric vehicle manufacturer dedicated to creating a sustainable and adventurous future. Our mission is to empower individuals to explore the world while minimizing our impact on the environment.

We're a team of innovators, thinkers, and doers who share a passion for the outdoors and a commitment to protecting it for future generations. Our company culture is built on a foundation of curiosity, creativity, and a willingness to challenge the status quo.

Role Summary

This is a proactive job posting, allowing us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.

We're seeking a highly motivated and customer-focused individual to join our team as a Field Delivery Representative. As a key member of our delivery team, you will be responsible for delivering exceptional customer experiences, ensuring seamless vehicle handovers, and providing expert product knowledge to our customers.

Responsibilities
  • Engage with Rivian customers to understand their unique needs and preferences, tailoring the delivery experience to meet their individual requirements.
  • Support new and existing customers as a Rivian product expert, providing in-depth knowledge of our vehicles and features.
  • Execute local registration documents with customers during delivery, ensuring a smooth and efficient process.
  • Be resourceful and proactive in resolving customer queries and concerns, demonstrating a customer-centric approach to problem-solving.
  • Work closely with internal cross-functional partners to ensure vehicle standards and operational processes are consistently met.
  • Complete additional work and tasks as requested by the leadership team, demonstrating flexibility and adaptability in a fast-paced environment.
Qualifications
  • 2+ years' experience in customer service, preferably in a retail or automotive environment.
  • Must be at least 21 years of age.
  • High School Diploma or equivalent required.
  • Ability to work a flexible schedule, including nights, weekends, and holidays, to support customer needs.
  • Valid driver's license and a clean driving record.
  • Ability to pass a Department of Transportation (DOT) physical and drug test.
  • No history of driving-related incidents or suspensions.
  • Ability to obtain and maintain local sales licenses, if required.
  • Must have or be eligible to obtain a notary license within the first 90 days of employment.
Competencies
  • Customer-focused mindset and a passion for delivering exceptional experiences.
  • Adaptable and flexible in a fast-paced environment, with the ability to multitask and prioritize tasks effectively.
  • Strong communication and interpersonal skills, with the ability to work autonomously and as part of a team.
  • Empowered self-starter with a creative and resourceful approach to problem-solving.
Physical Requirements
  • Ability to work in various environments, including indoor and outdoor settings, with occasional exposure to inclement weather.
  • Physical exertion may be required to perform occupational tasks, including standing, walking, and lifting up to 50 pounds.
  • Strong visual acuity and ability to read and interpret documents, including safety instructions and vehicle manuals.

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