Principal Technical Support Engineer

1 month ago

Old Toronto, Ontario, Canada Seismic Full time
About the Role

We are seeking a highly skilled Principal Technical Support Engineer to join our team at Seismic. As a key member of our Customer Support Engineering organization, you will play a critical role in delivering exceptional technical support to our customers.

Key Responsibilities
  • Represent Support within Engineering at the highest technical levels to meet customer needs.
  • Represent the technical and tooling needs of the CSE department within Engineering.
  • Interact with customers on the most complex technical issues, including engaging with customer's IT and Security Departments at large organizations.
  • Presents roadmaps and technical plans to resolve customer issues.
  • Identifies and pulls in Seismic's Engineering resources on customer escalations as needed for guidance and expertise.
  • Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization.
  • Presents updates on customers facing technical challenges to C-level executives.
  • Key driver of bringing SRE knowledge and tools to the CSE org, working closely with the SRE/Cloud team.
Requirements
  • 10+ years of relevant work experience.
  • Knowledge of Cloud services and tools supporting Cloud operations.
  • Expert Troubleshooting Skills in a global, SaaS multi-cloud environment.
  • Familiarity with the following technologies is a plus:
  • .NET applications running on Kubernetes.
What We Offer

At Seismic, we offer a comprehensive benefits package, including medical, dental, vision, employer-paid life insurance, and disability benefits. We also offer access to a Health Savings Account (HSA) with a $1,000 Single/$2,000 annual employer contribution, paid parental leave, and mental health support with 12 free counseling sessions for you and your family members.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at talent@seismic.com.

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