Principal Technical Support Engineer

1 month ago

Toronto, Ontario, Canada Seismic Full time
Job Summary

Seismic is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our support organization, you will be responsible for providing technical expertise and support to our customers, ensuring their success with our products and services.

Key Responsibilities
  • Represent Support within Engineering at the highest technical levels to meet customer needs.
  • Represent the technical and tooling needs of the CSE department within Engineering.
  • Interact with customers on the most complex technical issues, including engaging with customer's IT and Security Departments at large organizations.
  • Presents roadmaps and technical plans to resolve customer issues.
  • Identifies and pulls in Seismic's Engineering resources on customer escalations as needed for guidance and expertise.
  • Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization.
  • Presents updates on customers facing technical challenges to C-level executives.
  • Key driver of bringing SRE knowledge and tools to the CSE org, working closely with the SRE/Cloud team.
Requirements
  • 10+ years of relevant work experience.
  • Knowledge of Cloud services and tools supporting Cloud operations.
  • Expert Troubleshooting Skills in a global, SaaS multi-cloud environment.
  • Familiarity with the following technologies is a plus:
  • Application Monitoring Suites like NewRelic, DataDog.
  • .NET applications running on Kubernetes.
  • Browser based debugging suites including Chrome Developer Tools. Networking experience/certifications.
What We Offer

Seismic offers a comprehensive benefits package, including medical, dental, vision, and life insurance, as well as a 401(k) plan with employer match. We also offer a generous time-off policy, including paid vacation and holidays, and a flexible work environment that allows for remote work options.

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