Principal Technical Support Engineer

1 month ago

Toronto, Ontario, Canada Seismic Full time
About the Role

We are seeking a highly skilled Principal Technical Support Engineer to join our team at Seismic. As a key member of our Customer Support Engineering organization, you will play a critical role in driving long-term technical and structural improvements across our operations and engineering organization.

Key Responsibilities
  • Represent Support within Engineering at the highest technical levels to meet customer needs.
  • Represent the technical and tooling needs of the CSE department within Engineering.
  • Interact with customers on the most complex technical issues, including engaging with customer's IT and Security Departments at large organizations.
  • Presents roadmaps and technical plans to resolve customer issues.
  • Identifies and pulls in Seismic's Engineering resources on customer escalations as needed for guidance and expertise.
  • Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization.
  • Presents updates on customers facing technical challenges to C-level executives.
  • Key driver of bringing SRE knowledge and tools to the CSE org, working closely with the SRE/Cloud team.
Requirements
  • 10+ years of relevant work experience.
  • Knowledge of Cloud services and tools supporting Cloud operations.
  • Expert Troubleshooting Skills in a global, SaaS multi-cloud environment.
  • Familiarity with the following technologies is a plus:
  • Application Monitoring Suites like NewRelic, DataDog.
  • .NET applications running on Kubernetes.
  • Browser based debugging suites including Chrome Developer Tools. Networking experience/certifications.
About Seismic

Seismic is the global leader in sales enablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

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