Principal Technical Support Engineer

2 months ago

Old Toronto, Ontario, Canada Seismic Full time
About the Role

We are seeking a highly skilled Principal Technical Support Engineer to join our team at Seismic. As a key member of our Customer Support Engineering (CSE) organization, you will play a critical role in driving long-term technical and structural improvements across our operations and engineering organization.

Key Responsibilities
  • Represent Support within Engineering at the highest technical levels to meet customer needs.
  • Represent the technical and tooling needs of the CSE department within Engineering.
  • Interact with customers on the most complex technical issues, including engaging with customer's IT and Security Departments at large organizations.
  • Presents roadmaps and technical plans to resolve customer issues.
  • Identifies and pulls in Seismic's Engineering resources on customer escalations as needed for guidance and expertise.
  • Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization.
  • Presents updates on customers facing technical challenges to C-level executives.
  • Key driver of bringing SRE knowledge and tools to the CSE org, working closely with the SRE/Cloud team.
Requirements
  • 10+ years of relevant work experience.
  • Knowledge of Cloud services and tools supporting Cloud operations.
  • Expert Troubleshooting Skills in a global, SaaS multi-cloud environment.
  • Familiarity with the following technologies is a plus:
  • .NET applications running on Kubernetes.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

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