Principal Technical Support Engineer

4 weeks ago

Toronto, Ontario, Canada Seismic Full time
Job Title: Principal Technical Support Engineer

Seismic is seeking a highly skilled Principal Technical Support Engineer to join our team. As a key member of our Customer Support Engineering organization, you will be responsible for providing technical expertise and support to our customers, driving long-term technical and structural improvements across our operations and engineering organization.

Key Responsibilities:
  • Represent Support within Engineering at the highest technical levels to meet customer needs.
  • Represent the technical and tooling needs of the CSE department within Engineering.
  • Interact with customers on the most complex technical issues, including engaging with customer's IT and Security Departments at large organizations.
  • Presents roadmaps and technical plans to resolve customer issues.
  • Identifies and pulls in Seismic's Engineering resources on customer escalations as needed for guidance and expertise.
  • Provides input into quarterly planning sessions with Product and Engineering as a representative of customers and the CSE organization.
  • Presents updates on customers facing technical challenges to C-level executives.
Requirements:
  • 10+ years of relevant work experience.
  • Knowledge of Cloud services and tools supporting Cloud operations.
  • Expert Troubleshooting Skills in a global, SaaS multi-cloud environment.
  • Familiarity with the following technologies is a plus:
  • Application Monitoring Suites like NewRelic, DataDog.
  • .NET applications running on Kubernetes.
  • Browser based debugging suites including Chrome Developer Tools. Networking experience/certifications.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
Why Join Seismic?

At Seismic, we are committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. We are seeking talented individuals who share our values and are passionate about delivering exceptional customer experiences.

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