Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at E-NET SOLUTIONS INC.
Job Summary:The Technical Support Specialist will provide technical assistance and support to users experiencing difficulties with computer systems, software, and network issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work in a fast-paced environment.
Key Responsibilities:- Provide technical support and assistance to users via phone, email, or in-person
- Research and implement solutions to technical issues using technical manuals, guides, and other resources
- Collaborate with other technical support analysts to resolve complex technical issues
- Participate in the redesign of applications and software to improve user experience
- Supervise and train other technical support workers in the team
- Provide business systems, network, and Internet support to users
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and software
- College, CEGEP, or equivalent certificate or diploma in a related field
- Experience in technical support or a related field
- Strong knowledge of computer systems, software, and network technologies
- Excellent problem-solving and communication skills
- Ability to work in a fast-paced environment and meet tight deadlines
- Experience with JavaOS, networking software, and security
- Knowledge of programming languages, such as C#, C++, and SQL
- Experience with database software and business diagram software
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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