Technical Support Specialist

2 days ago

Surrey, British Columbia, Canada E-NET SOLUTIONS INC. Full time
Job Title: Technical Support Specialist

We are seeking a highly skilled Technical Support Specialist to join our team at E-NET SOLUTIONS INC.

Job Summary

The Technical Support Specialist will provide technical assistance and support to users experiencing difficulties with computer systems, software, and network issues. The ideal candidate will have excellent problem-solving skills, strong communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Provide technical support and assistance to users via phone, email, or in-person
  • Research and implement solutions to technical issues using technical manuals, guides, and other resources
  • Collaborate with other technical support analysts to resolve complex technical issues
  • Participate in the redesign of applications and software to improve user experience
  • Supervise and train junior technical support staff
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • College diploma or equivalent in a related field
  • 1-2 years of experience in a technical support role
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment
  • Strong knowledge of computer systems, software, and network technologies
Preferred Qualifications
  • Experience with JavaOS, networking software, and security
  • Knowledge of programming languages such as C#, C++, and SQL
  • Experience with database software and business diagram software
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

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