Customer Service Representative

5 days ago


Mississauga, Ontario, Canada Drägerwerk AG & Co. KGaA Full time
Job Description:

The Customer Service Representative plays a vital role in providing world-class support to our customers. Reporting to the Customer Service Supervisor, this individual will be responsible for delivering exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.

Main Responsibilities:

  • Provide prompt and accurate responses to customer inquiries via phone, email, or chat
  • Resolves customer complaints and concerns in a courteous and efficient manner
  • Maintain accurate records of customer interactions and feedback
  • Collaborate with internal teams to resolve complex customer issues
  • Stay up-to-date on product knowledge and features to provide expert advice to customers

Requirements:

  • Fluent bilingualism (English and French) is a must
  • High school diploma and college/university degree or related technical school program
  • Two or more years of experience in customer service or related positions
  • Knowledge of SAP and CRM systems is an asset
  • Strong verbal and written communication skills
  • Attention to detail and high level of accuracy
  • Ability to work in a fast-paced environment and adapt to changing priorities

About Drägerwerk AG & Co. KGaA:

Dräger is a leading international company in the fields of medical and safety technology. We provide innovative solutions that protect, support, and save lives. Our employees are committed to delivering exceptional customer service and contributing to our mission of 'Technology for Life'. Join us in building a brighter future and making a difference in people's lives.

What We Offer:

  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • A competitive salary and benefits package
  • The chance to work with cutting-edge technology and make a real impact


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