Customer Service Representative

6 days ago

Mississauga, Ontario, Canada Guillevin International Full time
About the Role

This is an exciting opportunity for a Customer Service Representative within our Business Centre. Reporting to the Sales Manager, the successful candidate will be a self-motivated individual ready to work in a fast-paced team environment and provide superior customer service to valued customers.

The key responsibilities of this role include:

  • Supporting the sales team by performing back-end tasks, allowing salespeople to focus on sales more efficiently and productively;
  • Engaging in activities to improve personal product knowledge, technical expertise, and sales fundamentals to better perform sales functions and provide added value to customers;
  • Working cooperatively with the sales team to support the administration of sales functions when required;

Main Responsibilities

This role involves ensuring all job functions are performed in accordance with the Standard Practice Instruction (SPI) Manual. The successful candidate will assist in various functions in office sales and administration, including liaising with operations and purchasing personnel while entering orders.

Key Accountabilities:

  • Enter pricing quotations for customers, request vendor price and delivery (P&D) quotations, and follow up on every quote when necessary;
  • Administer the opening of new accounts and maintaining existing customer-account databases, including changes in contact information, billing and shipping address, company name, etc.

This includes providing information updates and solving problems when needed on shipments sent to customers and incoming shipments from manufacturers to support sales personnel. Additionally, the role involves processing Return Merchandise Authorization (RMA) and Reel Return paperwork, ensuring proper administration in the management of freight claims and reel returns, and running Customer Sales Report for the sales team.

Benefits

We offer a comprehensive benefits package, including:

  • An annual profit-sharing plan offered to all employees, in addition to our competitive compensation;
  • A strong national network offering real opportunities to grow – our people make the difference;
  • A flexible group insurance plan customizable to your needs;
  • Free health resources available 24/7 – Telemedicine and Employee Assistance Program (EAP);
  • A Group RRSP with employer contribution and TFSA;
  • A Postsecondary Scholarship Program for our employee's children;
  • Charging terminals available at our facilities;
  • A Years of Service Recognition Program.

About Us

National Cable Specialists is one of Canada's largest master distributors of electrical and electronic wire, cable, and accessories serving the electrical distribution community through our warehouses across Canada.

Our unique business model has defined our culture as it encourages active participation from our employees in the Company's success. Highly experienced employees work hand-in-hand in a spirit of cooperation and teamwork, and are the determining factor in our ability to deliver excellent customer satisfaction.

This shared dedication is nurtured by our commitment to the ongoing training and development of our people.

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