Technical Support Specialist

6 days ago


Concord, Canada Magna International Full time

We are seeking a motivated and detail-oriented Technical Support Specialist to join our team at Magna International. In this role, you will be responsible for providing first-level support to the user community on all facets of the IT system.

Job Description

The Technical Support Specialist will troubleshoot computer, printer, and network problems both in person and remotely. This includes providing assistance to the Production Floor support staff for hardware issues. Additionally, the successful candidate will manage Helpdesk Ticketing systems and ensure calls are received, distributed, and closed out.

Responsibilities
  • Troubleshoot computer/printer/network problems both in person and remotely.
  • Manage Helpdesk Ticketing system and ensure calls are received, distributed, and closed out.
  • Test and Troubleshoot retired hardware to determine recycling requirements.
  • Setup and configure new computer equipment for the user community.
  • Assist in managing the company cell phone and tablet fleet and MDM Solutions.
Requirements

To be successful in this role, you will need:

  • Enrolled in a Post Secondary Degree or Diploma in an IT Program.
  • Excellent analytical and problem-solving skills.
  • Strong communication, organizational, and interpersonal skills.
  • Punctual, independent, and tolerant.
  • Capability with current versions of Microsoft Software Packages and Operating Systems.
About Us

Magna International is a leading automotive supplier with a global presence. We develop technologies, systems, and concepts that make vehicles safer and cleaner. Our company values diversity and inclusion, and we strive to create a workplace that is engaging and dynamic.

Salary and Benefits

The salary range for this position is $55,000 - $65,000 per year, depending on experience. Other benefits include corporate plans for Rogers cellphone data plans and employee discounts on auto and home insurance, retail, and restaurants. At Magna, we invest in our employees and provide them with the support and resources they need to succeed.



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