Front Desk Coordinator
1 week ago
- Customer Service: Greet customers warmly and assist them with their inquiries. Provide information about our services, prices, and estimated timelines.
- Appointment Scheduling: Schedule and manage appointments for vehicle repairs and maintenance. Coordinate with the service team to ensure timely and efficient service delivery.
- Communication: Keep customers informed about the status of their vehicles, including any delays or additional repairs needed. Relay customer concerns and requests to the service team.
- Billing and Payments: Prepare invoices, process payments, and manage cash/credit transactions accurately. Ensure all billing information is correct and provide customers with detailed receipts.
- Record Keeping: Maintain accurate records of all customer interactions, vehicle repairs, and payments. Update customer profiles and service histories in the system.
- Problem Solving: Address customer complaints or issues promptly and professionally. Escalate complex problems to management when necessary.
- Shop Organization: Ensure the front desk area is clean, organized, and stocked with necessary supplies. Manage incoming calls and direct them to the appropriate department.
- Sales Support: Promote additional services, products, and special offers to customers, enhancing their experience and boosting sales.
- High school diploma or equivalent.
- Previous experience in customer service or administrative roles, preferably in an automotive environment.
- Strong communication and interpersonal skills.
- Proficiency in using computer systems and software for scheduling and billing.
- Ability to multitask and handle a fast-paced environment.
- Basic knowledge of automotive services and terminology is a plus.
- Friendly, professional demeanor with a customer-first attitude.
- Great if you have your own vehicle.
- Friendly and supportive team environment.
- Opportunities for growth and development in the automotive industry.
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Cambridge, Ontario, Canada Midas CAMBRIDGE 9393 Full timeFront Desk Advisor Job DescriptionWe are seeking a highly organized and customer-focused Front Desk Advisor to join our team at Midas Cambridge 9393. As the first point of contact for our customers, you will play a critical role in providing exceptional service and ensuring a seamless experience for our clients.Key Responsibilities:Customer Service: Greet...
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Cambridge, Ontario, Canada Midas CAMBRIDGE 9393 Full timeFront Desk Advisor Job DescriptionWe are seeking a highly organized and customer-focused Front Desk Advisor to join our team at Midas Cambridge 9393. As the first point of contact for our customers, you will play a critical role in providing exceptional service and ensuring a positive experience for our clients.Key Responsibilities:Customer Service: Greet...
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