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Customer Service Representative
2 months ago
We are seeking a highly organized and customer-focused Front Desk Advisor to join our team at Midas Cambridge 9393. As the first point of contact for our customers, you will play a critical role in providing exceptional service and ensuring a positive experience for our clients.
Key Responsibilities:- Customer Service: Greet customers warmly and assist them with their inquiries, providing information about our services, prices, and estimated timelines.
- Appointment Scheduling: Schedule and manage appointments for vehicle repairs and maintenance, coordinating with the service team to ensure timely and efficient service delivery.
- Communication: Keep customers informed about the status of their vehicles, including any delays or additional repairs needed, and relay customer concerns and requests to the service team.
- Billing and Payments: Prepare invoices, process payments, and manage cash/credit transactions accurately, ensuring all billing information is correct and providing customers with detailed receipts.
- Record Keeping: Maintain accurate records of all customer interactions, vehicle repairs, and payments, updating customer profiles and service histories in the system.
- Problem Solving: Address customer complaints or issues promptly and professionally, escalating complex problems to management when necessary.
- Shop Organization: Ensure the front desk area is clean, organized, and stocked with necessary supplies, managing incoming calls and directing them to the appropriate department.
- Sales Support: Promote additional services, products, and special offers to customers, enhancing their experience and boosting sales.
- Education: High school diploma or equivalent.
- Experience: Previous experience in customer service or administrative roles, preferably in an automotive environment.
- Skills: Strong communication and interpersonal skills, proficiency in using computer systems and software for scheduling and billing, ability to multitask and handle a fast-paced environment.
- Preferred Qualifications: Basic knowledge of automotive services and terminology, friendly and professional demeanor with a customer-first attitude.
Midas Cambridge 9393 is an equal opportunity employer with a strict policy against any form of discrimination. We offer a friendly and supportive team environment and opportunities for growth and development in the automotive industry.
