Help Desk Support Team Lead

4 weeks ago

Cambridge, Ontario, Canada MealSuite Full time
About MealSuite

MealSuite is a privately owned SaaS organization that has been recognized as one of the Fastest-Growing Companies in North America. With a global presence and a team of over 140 members, we provide end-to-end foodservice technology solutions to professionals across healthcare and aging services.

Job Summary

We are seeking a highly skilled and experienced Team Lead, Help Desk Support to join our IT & Infrastructure team. As a key member of our team, you will be responsible for overseeing the Help Desk function, managing our help desk staff, and handling the hands-on help desk work for our Canadian office.

Key Responsibilities
  • Respond to Help Desk tickets and incidents in a timely and efficient manner
  • Manage and coordinate Help Desk projects and functional improvement work
  • Provide new hire provisioning and account setup support
  • Handle ad-hoc technology-related service requests
  • Coach and develop a small Help Desk team
  • Oversee hardware ordering, logistics, and inventory management
  • Develop new automation and documentation for Help Desk
  • Ensure governance and recurring cadence work owned by Help Desk is completed
Requirements
  • 5+ years of Help Desk experience, with 2+ years in a leadership role
  • Hands-on experience supporting Windows 10/11 and MacOS laptops and desktops
  • Professional experience with O365 administration
  • Familiarity with email delivery troubleshooting and email security configuration/troubleshooting (DMARC, SPF, etc.)
  • Understanding of LAN networking and experience troubleshooting network issues
  • Experience using a ticketing system (Jira Service Desk a plus)
  • Professional experience with powershell & bash scripting/automation
  • Exceptional communication skills, both written and spoken
  • Ability to occasionally travel and have a valid passport and no travel restrictions
About Working at MealSuite

We are passionate about delivering smiles and satisfaction to the continuum of care through our all-in-one foodservice management technology. Our progressive culture values teamwork and innovation, and we listen to all voices to entrust team members with tasks that make a significant impact on the communities we serve.

We offer a range of benefits, including unlimited paid time off, healthcare benefits, hybrid flexibility, work-life balance, and opportunities for career development and advancement. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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