Help Desk Support Team Lead

1 month ago

Cambridge, Ontario, Canada MealSuite Full time
About MealSuite

MealSuite is a privately owned SaaS organization that provides end-to-end foodservice technology solutions to professionals across healthcare and aging services. Our mission is to deliver smiles and satisfaction to the continuum of care through an all-in-one foodservice management technology.

Job Summary

We are seeking a Team Lead, Help Desk Support to join our IT & Infrastructure team. As a key member of our team, you will oversee the Help Desk function, manage our help desk staff, and handle hands-on help desk work for our Canadian office.

Key Responsibilities
  • Respond to Help Desk tickets and incidents
  • Manage Help Desk project and functional improvement work
  • Coordinate new hire provisioning and account setup
  • Handle ad-hoc technology-related service requests
  • Coach and develop a small Help Desk team
  • Manage hardware ordering, logistics, and inventory
  • Develop new automation and documentation for Help Desk
  • Oversee governance and recurring cadence work owned by Help Desk
Requirements
  • 5+ years of Help Desk experience, with 2+ years in a leadership role
  • Hands-on experience supporting Windows 10/11 and MacOS laptops and desktops
  • Professional experience with O365 administration
  • Familiarity with email delivery troubleshooting and email security configuration/troubleshooting (DMARC, SPF, etc.)
  • Understanding of LAN networking and experience troubleshooting network issues
  • Experience with a ticketing system (Jira Service Desk a plus)
  • Professional experience with PowerShell & Bash scripting/automation
  • Exceptional communication skills, both written and spoken
  • Ability to occasionally travel and hold a valid passport with no travel restrictions
About Working at MealSuite

We are a progressive company that values teamwork and innovation. We listen to all voices and entrust team members with tasks that make a significant impact on the communities we serve. Our company culture is built on the principles of trust, respect, and open communication.

What We Offer
  • Unlimited paid time off to maintain a healthy work-life balance
  • Comprehensive healthcare benefits, including extended health, vision, dental, and paramedical coverage
  • Hybrid flexibility to work from home or in the office
  • Opportunities for career development and advancement
  • Participation in our equity program
  • A positive and inclusive work environment

This role will require you to work in our office located at 96 Grand Ave S Unit 101, Cambridge, ON, five days per week. If you are a motivated and experienced professional looking for a new challenge, please apply today with your resume and answers to our application questions.

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