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Front Desk Representative

2 months ago

Fort Saskatchewan, Alberta, Canada Yogesh Hospitality Ltd Full time
Job Summary

We are seeking a skilled Front Desk Agent to join our team at Yogesh Hospitality Ltd. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner.
  • Process room reservations, cancellations, and changes with accuracy and attention to detail.
  • Provide guests with information on hotel facilities and services, including dining options, amenities, and local attractions.
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner.
  • Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal hotel operations.
  • Perform various clerical duties, such as faxing, filing, and photocopying, as needed.
  • Answer telephone calls and relay messages to guests and staff in a prompt and efficient manner.
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner.
Work Environment

The Front Desk Agent will work in a fast-paced environment, standing for extended periods and interacting with guests and staff regularly.

Requirements
  • 7 months to less than 1 year of experience in a similar role.
  • Permanent employment with a recognized employer.
  • Fluency in English as the primary language of communication.
  • Ability to work 32 hours per week.