Customer Service Office Coordinator
4 weeks ago
Gardewine is a Manitoba-based company with terminals across Canada, boasting a rich history dating back to the 1950s. Founded in the northern community of Flin Flon, we have experienced significant growth by diversifying within the transportation industry. Our dedicated people are the backbone of our operations, and their safety and health will always be our top priority.
Job OverviewWe are currently seeking a highly skilled Billing and Customer Service Office Clerk to join our team at our Thompson Terminal location. This role plays a vital part in supporting all terminal operations by coordinating and completing various office duties.
Key Responsibilities:- Provide exceptional customer service with a friendly, helpful, and positive demeanor
- Ensure accurate and timely billing of shipping documents
- Perform general office tasks such as filing, reception, tracing, and customer service
- Answer phone calls and direct them to the appropriate person
- Enter information about completed deliveries into our computer system
- Scan documents for safekeeping in our imaging system
- Generate reports on-time performance for key customers
- Other duties may be assigned to meet the goals of the terminal
- Maintain a safe work environment and adhere to Gardewine's safe work practices, policies, and procedures
To be successful in this role, you will need:
- A secondary education in a related field, with previous transportation experience considered an asset
- Strong organizational skills, time management, and attention to detail, delivered in a positive and friendly customer service manner
- Outstanding telephone and customer service skills
- Proficiency in computerized data entry and Microsoft Office, with a focus on Excel and Word
- The ability to work independently in a fast-paced environment
Our competitive salary range for this position is $45,000-$60,000 annually, based on relevant experience and qualifications. We also offer opportunities for professional growth and development within our organization.
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