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Disability Specialist-Bilingual

2 months ago

Toronto, Ontario, Canada Ontario Health | Santé Ontario Full time
Job Title: Disability Specialist-Bilingual

Ontario Health | Santé Ontario is seeking a highly skilled Disability Specialist-Bilingual to join our team.

About the Role

We are looking for a dedicated and compassionate individual to provide exceptional service to patients, residents, and caregivers in Ontario's public hospitals, long-term care homes, home care services, and community surgical and diagnostic centres.

Key Responsibilities
  • Provide timely, equitable, and respectful front-line response and resolution of complaints relating to Ontario's public hospitals, long-term care homes, community surgical and diagnostic centres, and home care.
  • Conduct interviews with stakeholders to clarify requests and complaints, identify key issues, and determine eligibility/validity of complaint and jurisdictional applicability.
  • Analyze case file information and issues, consolidating relevant information, assessing associated risks and sensitivities, and determining appropriate courses of action to close or escalate a file.
  • Ensure compliance with all relevant policies, procedures, and legislative/regulatory requirements.
  • Develop effective working relationships with professional associations and industry colleagues to share information and maintain currency on emerging best practices and/or shifts in legislation/regulations.
Requirements
  • Post-secondary education in health sciences, social sciences, law, alternative dispute resolution, or an acceptable combination of education, training, and experience.
  • Minimum of 3 years' experience providing intake and complaint handling services within a healthcare/health sector or ombuds organization, or a similar type organization.
  • Experience using Microsoft Office suite, and familiarity with using case/complaint management systems (CMS) and/or call centre technologies.
  • Bilingual in English and French preferred.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.

Ontario Health | Santé Ontario is an equal opportunities employer and welcomes applications from diverse candidates.

If you require a disability-related accommodation in order to participate in the recruitment process, please contact us and a member of the team will connect with you within 48 hours.