Hotel Guest Services Representative

1 week ago


Medicine Hat, Alberta, Canada Baymont Inn & Suites Full time
Job Description

We are seeking a detail-oriented Hotel Guest Services Representative to join our team at Baymont Inn & Suites. As a key member of our front desk staff, you will be responsible for providing exceptional guest service, ensuring seamless check-in and check-out processes, and maintaining a clean and organized work environment.

Key Responsibilities:
  • Register arriving guests, assign rooms, and process group arrivals and departures.
  • Provide information on hotel facilities and services, such as dining options, room amenities, and local attractions.
  • Process guests' departures, calculate charges, and receive payments in a timely and efficient manner.
  • Balance cash and complete balance sheets, cash reports, and related forms accurately.
  • Maintain an inventory of vacancies, reservations, and room assignments.
  • Follow emergency and safety procedures, including fire evacuation plans and first aid protocols.
Requirements:
  • Secondary (high) school graduation certificate required.
  • Experience: 1 to less than 7 months preferred.
  • Prior experience in the hospitality industry or customer-facing role is an asset.
Benefits:
  • A competitive salary range of $30,000 - $40,000 per year, depending on experience.
  • Opportunities for professional growth and development within our company.
  • A dynamic and supportive work environment with a diverse team of colleagues.


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