Hotel Receptionist

Hotel Front Desk Clerk Job Description

Job Summary

The Hotel Front Desk Clerk is responsible for providing exceptional guest service and ensuring a smooth stay for our valued guests at Baymont Inn & Suites.

Key Responsibilities:

• Register arriving guests and assign rooms in a timely and efficient manner.
• Process group arrivals and departures, ensuring seamless transitions for our guests.
• Provide accurate information on hotel facilities and services to meet our guests' needs.
• Process guests' departures, calculate charges, and receive payments with attention to detail.
• Balance cash and complete balance sheets, cash reports, and related forms to maintain accurate records.
• Maintain an inventory of vacancies, reservations, and room assignments to ensure optimal hotel operations.
• Follow emergency and safety procedures to ensure a safe environment for our guests and staff.
• Perform various clerical duties, including faxing, filing, and photocopying, as needed.
• Answer telephones and relay messages to ensure prompt communication with our guests and staff.
• Assist guests with special needs, providing personalized support and services.
• Deliver wake-up calls to guests, ensuring they start their day on time.
• Provide exceptional customer service, responding to guest inquiries and concerns in a professional and courteous manner.

Requirements:

• Education: Secondary (high) school graduation certificate.
• Experience: 1 to less than 7 months in a customer-facing role.

Work Environment:

• Hotel, motel, resort setting.

Computer and Technology Knowledge:

• Word processing software skills.

Work Conditions and Physical Capabilities:

• Attention to detail.
• Ability to work under pressure and meet tight deadlines.

Personal Suitability:

• Client focus.
• Efficient interpersonal skills.
• Excellent oral communication skills.
• Flexibility.
• Team player.

Support for Persons with Disabilities:

• Offers mentorship, coaching, and/or networking opportunities for persons with disabilities.

Support for Newcomers and Refugees:

• Supports newcomers and/or refugees with foreign credential recognition.

Support for Youths:

• Offers mentorship, coaching, and/or networking opportunities for youth.

Support for Visible Minorities:

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.

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