Hotel Operations Manager

4 weeks ago


Medicine Hat, Alberta, Canada Baymont Inn & Suites Full time

Job Title: Hotel Operations Manager

Job Summary: We are seeking a highly skilled Hotel Operations Manager to join our team at Baymont Inn & Suites. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our hotel, ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities:

  • Establish and implement operational procedures to ensure efficient and effective housekeeping services
  • Select and purchase equipment and supplies to maintain high standards of cleanliness and quality
  • Plan and coordinate activities of housekeeping supervisors and crews to ensure seamless service delivery
  • Conduct regular inspections of assigned areas to identify areas for improvement and implement corrective actions
  • Supervise staff to ensure they are meeting performance expectations and providing excellent service to guests
  • Maintain accurate financial records and prepare budgets and payrolls to ensure effective resource allocation
  • Supervise maintenance and repair services to ensure that our facilities are well-maintained and safe for guests
  • Coordinate maintenance and repair services to minimize downtime and ensure seamless service delivery
  • Conduct performance evaluations and appraisals to ensure that staff are meeting performance expectations
  • Maintain inventory of supplies, equipment, and uniforms to ensure that we have the necessary resources to deliver exceptional service
  • Supervise in-house laundry services to ensure that our linens and uniforms are clean and well-maintained
  • Coordinate in-house laundry services to ensure that we have a sufficient supply of clean linens and uniforms
  • Schedule and assign duties of housekeeping staff to ensure that our guests receive exceptional service
  • Coordinate dry cleaning and valet services to ensure that our guests have access to these services
  • Ensure that local health and sanitation regulations are met to ensure the safety and well-being of our guests
  • Respond to guest complaints in a timely and professional manner to ensure that we maintain a high level of customer satisfaction

Requirements:

  • 1-2 years of experience in a housekeeping or hospitality management role
  • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years
  • Business administration and management, general
  • Hotel/motel administration/management
  • Ability to work in a fast-paced environment with tight deadlines
  • Attention to detail and ability to maintain high standards of cleanliness and quality
  • Combination of sitting, standing, walking, and standing for extended periods
  • Large workload and ability to prioritize tasks effectively
  • Dependability, flexibility, initiative, judgement, organized, reliability, and team player

Work Setting: Hotel, motel, resort

Supervision: 11-15 people

Work Conditions and Physical Capabilities: Fast-paced environment, tight deadlines, attention to detail, combination of sitting, standing, walking, standing for extended periods, large workload

Personal Suitability: Dependability, flexibility, initiative, judgement, organized, reliability, team player

Screening Questions:

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?

Experience: 1 year to less than 2 years

Duration of Employment: Permanent

Language of Work: English

Hours of Work: 30 to 40 hours per week



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