Hotel Operations Manager

4 weeks ago


Medicine Hat, Alberta, Canada Baymont Inn & Suites Full time

Job Title: Hotel Operations Manager

Job Summary: We are seeking a highly skilled Hotel Operations Manager to join our team at Baymont Inn & Suites. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our hotel, ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities:

  • Establish and implement operational procedures to ensure efficient and effective housekeeping services.
  • Select and purchase equipment and supplies to maintain a high level of cleanliness and comfort for our guests.
  • Plan and coordinate activities of housekeeping supervisors and crews to ensure seamless service delivery.
  • Conduct regular inspections of assigned areas to identify areas for improvement and implement corrective actions.
  • Supervise and train housekeeping staff to ensure they meet our high standards of service and quality.
  • Maintain accurate financial records and prepare budgets and payrolls to ensure efficient resource allocation.
  • Coordinate maintenance and repair services to ensure our facilities are well-maintained and safe for our guests.
  • Conduct performance evaluations and appraisals to ensure our staff are meeting their performance goals.
  • Maintain inventory of supplies, equipment, and uniforms to ensure we have the necessary resources to deliver exceptional service.
  • Supervise in-house laundry services to ensure our linens and uniforms are clean and well-maintained.
  • Coordinate dry cleaning and valet services to ensure our guests have access to these services.
  • Ensure compliance with local health and sanitation regulations to ensure a safe and healthy environment for our guests.
  • Respond to guest complaints in a timely and professional manner to ensure our guests feel valued and respected.

Requirements:

  • 1-2 years of experience in hotel operations or a related field.
  • College, CEGEP, or other non-university certificate or diploma from a program of 1-2 years.
  • Business administration and management, general.
  • Hotel/motel administration/management.
  • Ability to work in a fast-paced environment with tight deadlines.
  • Attention to detail and ability to multitask.
  • Combination of sitting, standing, walking, and standing for extended periods.
  • Large workload and ability to prioritize tasks effectively.
  • Dependability, flexibility, initiative, judgement, organized, reliability, and team player.

Work Setting: Hotel, motel, resort.

Supervision: 11-15 people.

Work Conditions and Physical Capabilities: Fast-paced environment, tight deadlines, attention to detail, combination of sitting, standing, walking, standing for extended periods, large workload.

Personal Suitability: Dependability, flexibility, initiative, judgement, organized, reliability, team player.

Screening Questions:

  • Are you available for shift or on-call work?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Work Term: Permanent.
  • Work Language: English.
  • Hours: 30-40 hours per week.


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