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Technical Support Specialist

1 month ago

Mississauga, Ontario, Canada Albesol ENERGY Full time

Job Title: Technical Support Specialist

Job Summary: We are seeking a highly skilled Technical Support Specialist to join our team at Albesol ENERGY. As a Technical Support Specialist, you will be responsible for providing technical assistance to our employees and customers, troubleshooting computer systems and networks, and implementing solutions to resolve technical issues.

Key Responsibilities:

  • Provide technical support to employees and customers via phone, email, or in-person
  • Troubleshoot computer systems and networks to identify and resolve technical issues
  • Implement solutions to resolve technical issues, including setting up equipment and performing software installations
  • Participate in the redesign of applications and other software to improve technical support processes
  • Provide business systems, network, and Internet support to users in response to identified difficulties

Requirements:

  • College diploma or equivalent in a related field
  • 2 years of experience in a technical support role
  • Strong knowledge of computer systems, networks, and software
  • Excellent communication and problem-solving skills

Work Environment:

  • Fast-paced environment with tight deadlines
  • Repetitive tasks and manual dexterity required
  • Combination of sitting, standing, and walking

Personal Suitability:

  • Accurate and efficient interpersonal skills
  • Initiative and judgment
  • Organized and a team player
  • Ability to multitask and manage time effectively

Language: English

Work Term: Permanent

Hours: 30 hours per week