Client Relationship Manager
4 weeks ago
Contract Duration: 2 years
The Client Relationship Manager plays a pivotal role in fostering a robust employer experience and partnership with the University of Waterloo. This position focuses on maintaining co-op and graduate employment opportunities with current employers while identifying avenues for further job creation within these organizations. Collaborating closely with Student Advisors, Job Developers, and Account Coordinators, the Client Relationship Manager formulates and implements a strategic account management plan tailored to meet the needs of employers, positioning the University of Waterloo as a key partner in talent management.
This role is primarily remote, with the expectation of regular travel within the designated region. Preference will be given to candidates residing in proximity to the operational requirements.
Key ResponsibilitiesDevelop and implement a proactive account management strategy in collaboration with Student Advisors and Account Coordinators to establish a strong, ongoing relationship with employers:
- Enhance the University of Waterloo's role in the employer's talent acquisition strategy
- Secure co-op and graduate job placements with existing employers
- Identify and create new co-op and graduate job opportunities within current employer partnerships, aligning with strategic goals and promoting diversity in hiring
- Facilitate the transition of co-op students into full-time positions with existing employers
- Convert employers who have previously engaged students independently into regular hiring partners
- Maintain comprehensive documentation of communications and interactions with employers
Ensure that employers receive adequate support in all dealings with the Career and Co-op Education (CECA):
- Engage with each employer at least annually, adhering to established contact protocols
- Guide employers in effective recruitment strategies and the management of successful co-op work terms
- Review and approve relevant job postings from existing employers as needed
- Generate new employer referrals through existing employer networks for the business development team
- Collaborate with the Regional Manager to implement the employer recognition framework and retention strategies
Facilitate information sharing with Student Advisors and support them in their interactions with employer supervisors.
Assist Career Advisors and Student Advisors in identifying potential job opportunities for students seeking employment.
Ensure a seamless transition for new employers from the business development team when their first co-op student is hired:
- Support the successful handover of the employer relationship from the business developer
- Ensure the employer is fully informed of the processes and that all concerns are addressed
- During the initial transition period, collaborate with the Business Developer to resolve any employer issues
- Establish a comprehensive account plan for the new employer, communicating with all relevant stakeholders at the University of Waterloo
- A Bachelor's Degree or equivalent education and experience is required
Minimum of 3 years of progressive experience in sales or relationship/account management roles with increasing responsibilities - Experience in recruitment and/or talent management is advantageous
- Familiarity with employers and job development is a plus
- Understanding of cooperative education and career services or similar organizations is essential
- Proven ability to manage multiple priorities and demonstrate exceptional organizational and time management skills
- Key attributes include a focus on relationship management, an outgoing personality, a customer service orientation, and a collaborative team spirit
- Strong communication, presentation, analytical, and problem-solving skills are essential
- Knowledge of labor markets in Ontario and the United States is beneficial
- Proficient in MS Office applications, including Excel, Word, and Outlook, along with familiarity with social media platforms such as LinkedIn
The University of Waterloo acknowledges its location on the traditional territory of the Neutral, Anishinaabeg, and Haudenosaunee peoples. Our main campus is situated on the Haldimand Tract, land granted to the Six Nations, which includes six miles on each side of the Grand River. Our commitment to reconciliation is reflected in our research, learning, teaching, and community engagement, coordinated through our Office of Indigenous Relations.
The University values the diverse and intersectional identities of its students, faculty, and staff. We regard equity and diversity as integral to academic excellence and are committed to accessibility for all employees. The University of Waterloo encourages applications from individuals who embrace our values of equity, anti-racism, and inclusion, particularly those who have been historically marginalized, including First Nations, Métis, and Inuit individuals, Black and racialized individuals, persons with disabilities, women, and members of the 2SLGBTQ+ community.
All qualified candidates are encouraged to apply; however, priority will be given to Canadians and permanent residents.
The University of Waterloo is dedicated to ensuring accessibility for persons with disabilities. If you require any accommodations during the application, interview, or workplace processes, please reach out to Human Resources.
-
Client Relationship Manager
4 weeks ago
Ottawa, Ontario, Canada the Ladders Full timePosition Overview:As a Client Relationship Manager at The Ladders, you will be instrumental in enhancing the growth and prosperity of our company. In this role, your primary focus will be on developing and nurturing connections with our current clientele across a varied and engaging portfolio. Key Responsibilities:1. **Client Engagement:** Foster strong...
-
Client Relationship Manager
1 week ago
Ottawa, Ontario, Canada Royal Bank of Canada Full timeJob SummaryAs a Client Relationship Manager at Royal Bank of Canada, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and identifying opportunities to grow our business. You will work closely with our team to deliver a memorable client experience, drive solutions, and retain...
-
Client Relationship Manager
1 week ago
Ottawa, Ontario, Canada Royal Bank of Canada Full timeJob SummaryAs a Client Relationship Manager at Royal Bank of Canada, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and identifying opportunities to grow our business. You will work closely with our team to deliver a memorable client experience, drive solutions, and retain...
-
Client Relationship Manager
1 week ago
Ottawa, Ontario, Canada Royal Bank of Canada Full timeJob SummaryAs a Client Relationship Manager at Royal Bank of Canada, you will be responsible for building and maintaining strong relationships with clients, providing exceptional customer service, and identifying opportunities to grow our business. You will work closely with our team to deliver a memorable client experience, drive solutions, and retain...
-
Client Relationship Manager
2 weeks ago
Ottawa, Ontario, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesProactively engage with clients to...
-
Client Relationship Manager
2 weeks ago
Ottawa, Ontario, Canada Royal Bank of Canada Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Relationship Manager. In this role, you will be responsible for building and maintaining strong relationships with our clients, providing exceptional customer service, and driving business growth.Key ResponsibilitiesProactively engage with clients to...
-
Client Relationship Manager
1 week ago
Ottawa, Ontario, Canada RBC Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will play a key role in delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesClient Engagement: Proactively engage with clients in the branch and deliver an...
-
Client Relationship Manager
1 week ago
Ottawa, Ontario, Canada RBC Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Client Advisor. As a Client Advisor, you will play a key role in delivering exceptional customer service and building strong relationships with our clients.Key ResponsibilitiesClient Engagement: Proactively engage with clients in the branch and deliver an...
-
Client Relationship Manager
4 days ago
Ottawa, Ontario, Canada CA001 Marsh Canada Limited Full timeAbout the Role:CA001 Marsh Canada Limited is seeking a highly skilled and motivated individual to join our team as an Associate Client Executive. As a key member of our team, you will be responsible for growing satisfied client relationships, acquiring new clients, and partnering with various resources to provide superior client solutions.Key...
-
Client Relationship Manager
4 days ago
Ottawa, Ontario, Canada CA001 Marsh Canada Limited Full timeAbout the Role:CA001 Marsh Canada Limited is seeking a highly skilled and motivated individual to join our team as an Associate Client Executive. As a key member of our team, you will be responsible for growing satisfied client relationships, acquiring new clients, and partnering with various resources to provide superior client solutions.Key...
-
Client Relationship Manager
4 weeks ago
Ottawa, Ontario, Canada British Council Full timeWe foster global connections, understanding, and trust to promote peace and prosperity across the UK and beyond. Our mission is to empower individuals by equipping them with the skills, confidence, and networks necessary to transform their lives and contribute positively to society in collaboration with the UK. We assist them in building connections,...
-
Client Relationship Manager
4 weeks ago
Ottawa, Ontario, Canada CIBC Full timeAt CIBC, we are dedicated to fostering a client-centric banking experience in today's dynamic financial landscape. We seek passionate and skilled professionals who prioritize the best interests of our clients. We value your unique strengths and aspirations, empowering you to excel in your role. Our team members are equipped to make a significant impact and...
-
Client Relationship Manager
7 days ago
Ottawa, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the Opportunity?As a key member of our team at RBC, you will be responsible for delivering exceptional customer service and building strong relationships with clients. You will champion the RBC brand and drive business growth by identifying sales and referral opportunities, and by providing personalized advice and solutions...
-
Client Relationship Manager
7 days ago
Ottawa, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the Opportunity?As a key member of our team at RBC, you will be responsible for delivering exceptional customer service and building strong relationships with clients. You will champion the RBC brand and drive business growth by identifying sales and referral opportunities, and by providing personalized advice and solutions...
-
Client Relationship Manager
7 days ago
Ottawa, Ontario, Canada RBC - Royal Bank Full timeJob SummaryJob DescriptionWhat is the Opportunity?As a key member of our team at RBC, you will be responsible for delivering exceptional customer service and building strong relationships with clients. You will champion the RBC brand and drive business growth by identifying sales and referral opportunities, and by providing personalized advice and solutions...
-
Client Relationship Manager
2 weeks ago
Ottawa, Ontario, Canada Desjardins Financial Security Independent Network - Ottawa #118 Full timeJob DescriptionJob Title: Associate AdvisorCompany: Desjardins Financial Security Independent Network - Ottawa #118Job Type: Full-timeJob Summary:We are seeking a highly motivated and detail-oriented Associate Advisor to join our team. As an Associate Advisor, you will provide exceptional client service, conduct research and analysis to develop financial...
-
Client Relationship Manager
2 weeks ago
Ottawa, Ontario, Canada Desjardins Financial Security Independent Network - Ottawa #118 Full timeJob DescriptionJob Title: Associate AdvisorCompany: Desjardins Financial Security Independent Network - Ottawa #118Job Type: Full-timeJob Summary:We are seeking a highly motivated and detail-oriented Associate Advisor to join our team. As an Associate Advisor, you will provide exceptional client service, conduct research and analysis to develop financial...
-
Client Relationship Manager
2 weeks ago
Ottawa, Ontario, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionWhat is the Opportunity?As a Royal Bank of Canada Ambassador, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...
-
Client Relationship Manager
2 weeks ago
Ottawa, Ontario, Canada Royal Bank of Canada> Full timeJob SummaryJob DescriptionWhat is the Opportunity?As a Royal Bank of Canada Ambassador, you will put clients first and find solutions to their individual needs. You will champion the RBC brand and drive business by supporting new client acquisition and deepening existing relationships. If you have the self-motivation to deliver exceptional customer service...
-
Client Relationship Manager
2 weeks ago
Ottawa, Ontario, Canada Marsh Full timeAbout the RoleMarsh, a global leader in insurance broking and risk management, is seeking a highly skilled professional to join our team as an Associate Client Executive. This role is based in the Ottawa office and offers a unique opportunity to work with clients and partners to deliver exceptional service and drive business growth.Key...
