IT Systems Support Specialist

2 weeks ago


SaintHubert, Canada Alterfina Full time
About Alterfina

At Alterfina, we strive to provide top-notch financial services by fostering a culture of innovation and expertise. Our mission is to empower individuals through tailored solutions that meet their evolving needs.

We aim to be the trusted partner for our clients, delivering peace of mind through our comprehensive range of financial products. Our values of respect, benevolence, integrity, innovation, and excellence guide everything we do.

Our team is comprised of passionate professionals who embody these values in their daily work: respect, compassion, honesty, creativity, and striving for perfection.

Together, we strive to achieve greatness and make a lasting impact.
Job Description

The role of IT Administrator & Internal Support is divided into two main components: systems administration and internal user support. As an IT Administrator & Internal Support, you will be responsible for managing and maintaining cloud-based IT systems, including Azure and AWS environments. Your primary focus will be on ensuring seamless system functionality, prompt incident resolution, and providing exceptional technical assistance to internal users.

You will work closely with the Team Leader, Infrastructure, to oversee certain systems in Azure and AWS, manage ticketing systems, monitor and resolve first- and second-level incidents, and maintain relationships with internal customers. Additionally, you will perform tasks related to preventive maintenance, troubleshooting, and repair of operational, office automation, and cloud computing systems and their peripherals.

You will also be responsible for conducting technical welcomes for new employees, training users in procedures, software, and working environments, informing users about changes to their IT environment, and participating in on-call rotation with other team members. This role requires strong problem-solving skills, excellent interpersonal and communication skills, and the ability to adapt quickly and easily to changing situations.

Requirements
  • A degree in business computing or equivalent is required; a university degree is considered an asset.
  • 3 to 5 years of experience in AWS and/or Azure system administration is essential.
  • 3 to 5 years of experience in IT support is necessary.
  • CompTIA A+ training and ITIL training are highly valued assets.
  • Knowledge of endpoint management systems (MEM) and good knowledge of MS Office 365 software are desirable.
  • Excellent command of English and good knowledge of both spoken and written French are required.
What We Offer
  • An opportunity to work with a dynamic, innovative organization that values ongoing training, professional development, and career advancement.
  • A chance to have a tangible impact on the company's growth and success.
  • A collaborative and autonomous work environment where your autonomy is encouraged.
  • A healthy work-life balance and access to an online doctor service.
  • A diverse and challenging work environment that offers opportunities for continuous learning and growth.

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