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IT Application Support Specialist

4 weeks ago

Etobicoke, Canada Pipe and Piling Supplies Full time

**Job description**

Pipe & Piling Supplies Ltd. has an opening for an enthusiastic, self starter to join us in the role of IT Application Support Specialist. We offer a competitive compensation package with dental, medical, vision, LTD coverage. This is a full-time permanent role with a well-established organization.

**Duties/responsibilities**
- Manage and triage support requests through ticketing systems.
- Provide end-user training when required.
- Interact between business and IT team to address business issues
- Assist in data entry when needed to key business processes on IT System
- Documenting tasks and solutions to add to existing knowledge base.

**Must have**:

- Work experience using support ticket tracking tools such as Jira.
- Experience in business analysis and IT processes
- Strong customer service skills
- Experience with Office 365 (Word and Excel)
- Strong troubleshooting and critical thinking skills
- 7 years working experience in IT support.
- University degree in Mathematics or Computer Science or Management Information Systems (MIS)

**Nice to have**:

- Experience with Share Point Application and management
- Experience with Log bugs, enhancement requests
- Providing training for platform to business users
- Work experience with Sage 300 and Linux
- Accounting background

This is a fully onsite role.

**Salary**: From $90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Monday to Friday

Work Location: In person