Application Support Specialist

7 months ago

SaintHubert, Canada Techo-Bloc Full time

**Company Description** Pave your career at Techo-Bloc**

We are entrepreneurial and innovators at heart who love to roll up our sleeves, jump right in and get things done. We boast 9 cutting-edge manufacturing facilities, 13+ distribution centers, and a dynamic team of over 900 employees located across 20+ locations in North America. We have ambitious growth plans and a restless pursuit of excellence. We live to create, and we invest in great ideas. We take pride in offering a collaborative, inclusive and positive working environment.

**Career Growth and Recognition**:
At Techo-Bloc, we're career builders. Explore advancement opportunities through our well-defined career paths by department. Your success is our shared responsibility, supported by a culture that values your unique contributions.

**Performance-Driven Rewards**:
Experience the direct impact of your efforts with competitive performance-based bonuses. Join a passionate, driven team that collaborates seamlessly to achieve remarkable results.

**Collaborative Company Culture**:
Ditch the silos and join us in driving innovation and excellence together. We support and care about each other’s success Experience a vibrant culture with 5-star ratings from most of our employees. Leave egos at the door as we engage in activities like brainstorming sessions, lively BBQs, and festive parties, fostering a strong sense of community and belonging.

**Perks and Benefits**:

- RRSP with employer contribution
- 24/7 telemedicine & Employee Assistance Program (EAP)
- Inhouse leadership development and coaching
- Training & Development Programs
- Flexible work arrangements
- Considerable referral bonuses
- Discounts on Techo-Bloc’s products
- Healthy snack-filled kitchens
- Techo-Bloc branded swag
- Free parking
- Employee Recognition Events
- English and French courses available as needed

**Main responsibilities**:
**Client support (approx. 50% of your time)**
- Provide direct and continuous support and assistance to Dynamics AX end users to ensure reliable and efficient business operations;
- Work with end users on all functional modules and provide desktop coaching and training on procedures and apps as needed.

**Functional / Technical support (approx. 50% of your time)**
- Maintain AX documentation, standards and translate the business knowledge to functional requirements in a timely manner;
- Perform Security Administration and set up for Dynamics AX;
- Perform general technical troubleshooting/debugging and provide consultation to Finance/Accounting teams;
- Understand business requirements and documents any workaround solutions for functions and processes creating issues;
- Collaborate and works closely with the Development team to facilitate communication and understanding of business processes and system functionality;
- Work closely with the entire IT Team on developing permanent or temporary solutions to resolve and prevent recurring issues.

**Qualifications**
- Bachelor’s or College degree in Information Technology, Computer Science, Information Systems or a related field or equivalent certifications and work experience.
- three (2) to five (3) years of ERP experience in a support/administrative role with involvement in some technical database or development tasks preferred (Dynamics AX and/or D365 F&O, a plus)
- One(1) to three(3) years of CRM experience in a support/administrative role with involvement in some technical database or development tasks preferred (Dynamics 365 Sales, a plus).
- Ability to communicate well both orally and in written English/French.
- strong problem-solving skills and ability to prioritize.
- Ability to handle sudden changes in project/priority and multiple tasks simultaneously and under pressure in a positive manner.
- Proficiency at learning business processes.
- Well-rounded exposure and understanding to multiple ERP modules.
- Experience with manufacturing company processes, a plus.
- Understanding of Intercompany transactions, a plus.
- Experience with Microsoft Power Platform, a plus.

**Additional Information**:

- We thank all applicants for their interest; however, only successful applicants will be contacted._

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