Title Officer

1 month ago

Oakville, Ontario, Canada FCT Full time
Company Overview

FCT is a leading provider of title insurance and real estate services in Canada. We are committed to delivering exceptional customer experiences and fostering a diverse and inclusive work environment.

Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Title Officer. As a key member of our team, you will be responsible for providing superior customer service, managing title discrepancies, and ensuring compliance with corporate policies and guidelines.

Key Responsibilities
  • Provide exceptional customer service to clients via portal, email, and phone, responding to inquiries within specified timeframes.
  • Develop internal and external partnerships to enhance the overall customer service experience.
  • Read and understand search of title from multiple provinces and make necessary amendments to internal records, consistently applying Underwriting Guidelines as applicable.
  • Manage all issues and title discrepancies with the Lender representative.
  • Issue Commitment to Insure (CTI) within corporate policies and guidelines, within documented Service Level Agreements.
  • Accountable for maintaining up-to-date knowledge on all corporate and lender policies and procedures, and applying them as applicable.
  • Prepare applicable documents, such as mortgage document packages and title change documents, as per respective lender program requirements.
  • Request and review payout statements from other financial institutions, calculating penalties, per diems, and payout amounts due on closing.
  • Action Lender Reports as required.
Requirements
  • Graduate of a law clerk/legal admin program or equivalent experience is required.
  • Minimum of 6 months experience with the end-to-end real estate transaction cycle.
  • Exceptional phone manner with strong communications and interpersonal skills.
  • Proven ability to problem-solve and prioritize issues, with strong attention to detail and ability to manage competing priorities in a busy office environment.
  • Strong understanding of basic mathematical principles.
  • Detail-oriented and proven ability to multi-task in a fast-paced environment.
  • Ability to exercise good judgment in protecting confidential information.
  • Intermediate computer skills in MS Office and Outlook.
  • Flexibility to work a regular rotating late shift to 9 p.m.
What We Offer
  • Comprehensive benefits, including virtual healthcare and an Employee & Family Assistance Program.
  • Group retirement savings plan with company match.
  • Paid holidays and generous paid time off.
  • Hybrid work arrangements.
  • Paid volunteer opportunities and charitable donation matching.
  • Employee recognition programs, including referral incentives.
  • Potential for performance-based incentives.
  • The opportunity to participate in our stock purchase plan.

We are committed to creating a workplace that is engaging, empowering, and rewarding. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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